Responsible Gambling at SpinShark Casino

Our Commitment to Responsible Gambling

At SpinShark Casino, we believe that gambling should always remain a form of entertainment — something you enjoy in your spare time, not something that causes stress, financial difficulty, or harm to your wellbeing or relationships.

We take responsible gambling seriously. It is not a checkbox on a compliance list for us — it is a core part of how we operate. We are committed to providing our players with the tools, information, and support they need to gamble safely and stay in control at all times.

If at any point gambling stops being enjoyable, we want you to know that help is available — both through the tools we provide on our platform and through the independent support organisations listed on this page.

Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. Being honest about your gambling habits is an important first step toward staying safe.

Warning Signs

The following signs may indicate that gambling has become a problem:

• Spending more money on gambling than you can comfortably afford
• Chasing losses — continuing to gamble in an attempt to win back money you have lost
• Gambling as a way to escape stress, anxiety, depression, or other personal problems
• Neglecting work, studies, family, or personal responsibilities because of gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop
• Lying to friends, family, or colleagues about how much time or money you spend gambling
• Finding it difficult to stop or reduce your gambling despite wanting to
• Gambling with money that was meant for essential expenses such as rent, bills, or food

If any of these behaviours feel familiar, we encourage you to read the self-assessment below and explore the tools and support resources on this page.

Self-Assessment

The following questions can help you reflect on your relationship with gambling. Answer honestly — this is for your benefit alone.

1. Do you spend more time or money gambling than you originally intended?
2. Have you tried to cut back on gambling but found it difficult to do so?
3. Do you gamble to try to win back money you have lost?
4. Has gambling caused problems in your relationships with family or friends?
5. Do you feel restless or irritable when you try to stop or reduce your gambling?
6. Have you ever lied to someone about how much you gamble?
7. Have you ever borrowed money or sold something to fund gambling?
8. Do you think about gambling frequently, even when you are doing other things?
9. Has gambling ever caused you to neglect your work or personal responsibilities?
10. Do you continue to gamble even when it makes you feel unhappy or stressed?

If you answered yes to several of these questions, it may be a sign that your gambling habits need attention. There is no shame in seeking help — the support organisations listed below are free, confidential, and available around the clock.

Responsible Gambling Tools at SpinShark Casino

We provide a range of tools designed to help you manage your gambling activity. These are available in your account settings at any time, and our customer support team can also help you activate any of them.

Deposit Limits

Deposit limits allow you to set a maximum amount that you can deposit into your SpinShark Casino account over a chosen period:

• Daily limit — Maximum deposit per 24-hour period
• Weekly limit — Maximum deposit per 7-day period
• Monthly limit — Maximum deposit per calendar month

When you decrease a deposit limit, the change takes effect immediately. If you increase a limit, a cooling-off period applies before the new limit becomes active. This safeguard prevents impulsive decisions made in the heat of the moment.

Loss Limits

Loss limits set a cap on the maximum amount you can lose over a given timeframe. Like deposit limits, you can set these on a daily, weekly, or monthly basis. Decreases take effect immediately, while increases are subject to a cooling-off period.

Session Time Limits

Session time limits help you manage how long you spend playing. You can:

• Set a reminder that notifies you after a specified period of play (for example, every 60 minutes)
• Set a hard limit that automatically logs you out of your session after a set duration

These limits help you stay aware of how long you have been playing and encourage regular breaks.

Cooling-Off Period

A cooling-off period allows you to temporarily suspend your account for a set duration:

• 24 hours
• 7 days
• 30 days

During a cooling-off period, you will not be able to deposit money or play games. You will still be able to withdraw any existing balance in your account. All marketing communications will be paused for the duration. Once the period ends, your account is automatically reactivated.

Self-Exclusion

Self-exclusion is a more permanent step. If you feel that you need to stop gambling for an extended period or permanently, you can self-exclude from SpinShark Casino.

When you self-exclude:

• Your account is closed immediately
• You will be removed from all marketing lists
• Any remaining balance will be made available for withdrawal
• You will not be able to reopen your account until the exclusion period has ended (minimum 6 months)

Self-exclusion is a serious decision and is designed to protect players who recognise that they need a complete break from gambling. If you wish to self-exclude, contact our customer support team or use the self-exclusion option in your account settings.

How to Set Your Limits

1. Log in to your SpinShark Casino account.
2. Navigate to Account Settings.
3. Select the Responsible Gambling section.
4. Choose the tool you want to use — deposit limit, loss limit, session limit, cooling-off, or self-exclusion.
5. Set your preferred value or time period using the on-screen options.
6. Confirm your selection — you will receive a confirmation notification.

If you need help setting your limits, our support team is available 24/7 via live chat or email. They can walk you through the process or apply limits on your behalf at your request.

GamStop — UK National Self-Exclusion Scheme

GamStop is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. SpinShark Casino is fully integrated with GamStop.

When you register with GamStop at www.gamstop.co.uk, you can choose to self-exclude for:

• 6 months
• 1 year
• 5 years

Once registered, all participating UK-licensed gambling websites will block your access. You will not be able to create new accounts or use existing ones during the exclusion period. Marketing communications from all registered operators will also cease.

Registering with GamStop is a significant step, and we encourage anyone considering it to also seek support from one of the organisations listed below. Self-exclusion is most effective when combined with professional guidance and support.

To register, visit www.gamstop.co.uk.

Support Organisations

If you or someone you know is affected by problem gambling, the following organisations provide free, confidential help and support.

BeGambleAware

BeGambleAware provides information, advice, and support for anyone affected by gambling harm.

• Website: www.begambleaware.org
• National Gambling Helpline: 0808 8020 133 (free, available 24 hours a day, 7 days a week)
• Services: Helpline, live chat, self-help tools, treatment referrals, and information for affected family members

GamCare

GamCare offers free counselling, advice, and practical support for anyone harmed by gambling.

• Website: www.gamcare.org.uk
• Helpline: 0808 8020 133 (free, available 24/7)
• Live chat: Available on the GamCare website
• Services: One-to-one counselling, group therapy, online forums, and a dedicated helpline staffed by trained advisers

Gambling Therapy

Gambling Therapy provides free online support for anyone affected by problem gambling, with international reach.

• Website: www.gamblingtherapy.org
• Services: Online live chat, peer support forums, self-help resources, and a smartphone app for on-the-go support

Gambling Therapy is available worldwide and offers support in multiple languages.

Underage Gambling Prevention

SpinShark Casino enforces a strict 18+ policy. Gambling is an adult activity, and we have zero tolerance for underage play.

We prevent underage access through:

• Mandatory date of birth verification during the registration process
• KYC (Know Your Customer) checks that require valid photo identification before withdrawals are processed
• Immediate account closure and full deposit refund if a player is found to be under 18

We also encourage parents and guardians to take proactive steps to protect minors from accessing gambling websites. Consider using parental control software such as Net Nanny, Cyber Patrol, or your operating system's built-in parental controls. Keep your SpinShark Casino login credentials secure and never allow minors to use your account.

Helpful Resources and Links

• GamStop — www.gamstop.co.uk — Free UK national self-exclusion service
• BeGambleAware — www.begambleaware.org — Advice, support, and treatment referrals
• GamCare — www.gamcare.org.uk — Free counselling and support services
• Gambling Therapy — www.gamblingtherapy.org — Free online support and forums
• Gordon Moody Association — www.gordonmoody.org.uk — Residential treatment for severe gambling addiction
• National Gambling Helpline — 0808 8020 133 — Free, confidential, 24/7